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Privacy Policy

Last Updated: 14 October 2026

Welcome to Walk Less Travel. We value your privacy and are committed to protecting the personal information you share with us when you visit our website, enquire about our services, or book a vehicle.

This Privacy Policy explains how Walk Less Travel collects, uses, stores, and protects your information when you use our website, https://walklesstravel.com/.

1. About Walk Less Travel

Walk Less Travel provides car rental and travel-related services in Guwahati, Assam, and for journeys to other destinations, including Northeast India.

Contact Information:

For any questions about this Privacy Policy or your personal information, please contact us using the details above.

2. Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

Personal Information

When you contact us or request a vehicle booking, we may collect:

  • Full name
  • Mobile number and WhatsApp number
  • Email address
  • Pickup and drop-off locations
  • Travel dates and preferred pickup times
  • Destination and trip details
  • Number of passengers and luggage requirements
  • Other information you voluntarily provide in your enquiry

Booking and Transaction Information

If you make a booking, we may maintain records of your booking details, selected vehicle, trip arrangements, applicable charges, payment status, and communications relating to the booking.

Where payments are processed through a third-party payment provider, payment information may be handled by that provider according to its own privacy policy.

Technical Information

When you visit our website, certain technical information may be collected automatically, depending on the website tools and services in use. This may include:

  • IP address
  • Browser type and version
  • Device and operating system information
  • Pages visited and time spent on the website
  • Referring website or source
  • General website usage and diagnostic information

3. How We Use Your Information

We may use your information for the following purposes:

  • To respond to enquiries received through our website, telephone, email, or WhatsApp.
  • To provide vehicle rental, airport transfers, sightseeing trips, and outstation travel services.
  • To confirm bookings and coordinate pickup, drop-off, and travel arrangements.
  • To communicate important booking updates, changes, or service-related information.
  • To process or verify payments where applicable.
  • To improve our website, customer experience, and services.
  • To prevent fraud, misuse, unauthorised access, and other security issues.
  • To maintain business records and comply with applicable legal obligations.
  • To send promotional messages or offers where permitted and, when required, with your consent.

We will seek to use personal information only for appropriate purposes connected with our services or other purposes permitted by applicable law.

4. WhatsApp, Phone, and Email Communication

Our website may allow you to contact us through WhatsApp, telephone, or email.

When you choose to contact us through these channels, the information you provide may be used to respond to your enquiry, discuss your travel requirements, and manage your booking.

WhatsApp and other communication services are operated by third parties and are subject to their respective terms and privacy policies. Please avoid sharing unnecessary sensitive personal information through these channels.

You can review WhatsApp’s privacy information at https://www.whatsapp.com/legal/privacy-policy.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve performance.

Depending on the tools installed on our website, cookies may be used for:

  • Essential website functionality
  • Website performance and analytics
  • Visitor traffic measurement
  • Advertising and marketing measurement, where enabled

You can manage cookies through your browser settings and, where provided, our website’s cookie preferences.

Disabling certain cookies may affect some website features.

If analytics or advertising tools are installed, their collection and use of information will also be subject to the applicable providers’ policies and settings.

6. Sharing of Personal Information

Walk Less Travel does not intend to sell your personal information to third parties.

We may share relevant information when necessary with:

  • Drivers and service partners: To coordinate your vehicle, pickup, drop-off, and travel arrangements.
  • Payment providers: To process or verify payments, where applicable.
  • Website and technology providers: To host, maintain, secure, and operate our website.
  • Analytics and marketing providers: If such services are used, to measure website performance or manage permitted marketing activities.
  • Professional advisers: Where reasonably necessary for business, accounting, or legal purposes.
  • Government authorities: Where disclosure is required or permitted by applicable law.

We aim to limit information shared with third parties to what is reasonably necessary for the relevant purpose. Third-party providers may process information under their own applicable terms and privacy policies.

7. Data Storage and Security

We take reasonable measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

These measures may include appropriate access controls, secure website configurations, and safeguards provided by our technology service providers.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.

We encourage you to use caution when sharing personal information online and to contact us if you suspect unauthorised use of your information.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including managing enquiries and bookings, maintaining business records, resolving disputes, and meeting applicable legal obligations.

When information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable legal and operational requirements.

9. Your Privacy Rights and Choices

Subject to applicable law, you may contact us to:

  • Request information about the personal data we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of information that is no longer required or that we are legally permitted to delete.
  • Withdraw consent where processing is based on consent.
  • Opt out of promotional communications.
  • Raise a concern about how your personal information is handled.

We may need to verify your identity before responding to certain requests. Some information may need to be retained where required by law or necessary to resolve a legitimate dispute.

To make a privacy-related request, email walklesstravel@gmail.com or contact us at +91 76388 75405.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including maps, social media platforms, messaging services, payment providers, and travel-related resources.

We do not control the privacy practices of external websites. Visiting those websites is subject to their own terms, privacy policies, and security practices.

We encourage you to review the privacy policy of any third-party service before providing personal information.

11. Children’s Privacy

Our website and vehicle rental services are intended for general customers and are not specifically directed at children.

We do not knowingly seek to collect personal information from children unnecessarily. Where information relating to a child is required for a lawful travel or booking purpose, it should be provided by a parent or lawful guardian, as applicable under the law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website features, business practices, or applicable laws.

Any updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Walk Less Travel

Guwahati, Assam, India

Phone / WhatsApp: +91 76388 75405

Email: walklesstravel@gmail.com

Website: https://walklesstravel.com/

We will review privacy-related enquiries and respond as reasonably practicable and in accordance with applicable law.

By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is required by applicable law, we will seek that consent through an appropriate process.

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